TERMS AND CONDITIONS
Passenger Safety
Under Alberta law, children under the age of 6 who weigh 18 kg (40 lbs) or less must be secured in a child safety seat. Children aged 6–15, or those weighing more than 40 lbs, must wear a seatbelt.
Bow Valley Shuttle Services does not provide child seats. Please bring your own.
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All passengers must wear seatbelts at all times, where applicable, and follow all safety instructions from the driver.
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Smoking and vaping are not allowed inside the vehicle.
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Alcohol and drug consumption is strictly prohibited.
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Passengers must behave respectfully and appropriately at all times.
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Strong odors from passengers or their belongings are not permitted.
All passengers who make a reservation agree to abide by Bow Valley Shuttle Services’ policies. We reserve the right to terminate service without a refund if a passenger engages in unsafe, disruptive, illegal, or inappropriate behavior, at the driver’s discretion.
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Personal bags must fit on your lap or under your seat.
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Bring a rain jacket or extra layers for comfort—mountain weather can change quickly.
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Baby strollers are allowed but are subject to available space.
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Luggage space is limited and suitable for small to medium-sized items.
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Bow Valley Shuttle Services is not responsible for lost or stolen personal belongings. Please check the vehicle carefully before exiting.